Please contact posiesox@gmail.com with your name, order number for any concerns regarding exchange or refund requests.
Posiesox do not offer refunds on change of mind. If there are any quality imperfections within your order Posiesox will gladly offer you an exchange or a refund. Posiesox do however implement quality checks prior to shipping any items out. Please note this does not include general wear and tear.
If for any reason you wish to exchange an item, please note Posiesox has a 15 day exchange policy from the date you receive your order. The item must be unused, undamaged and in their original packaging. Once we receive the item, we will inspect it and process an exchange within 5-7 business days.
Please note the buyer is responsible for all shipping costs including exchange requests; unless the item arrived damaged or incorrect. If you prefer an exchange instead of a refund, please let us know and we will be happy to assist you.